Welcome to the NCVPS Virtual Support Center

In order to streamline support requests and to better serve you, NCVPS utilizes a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress of your request online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. Please double check to make sure you are entering the correct email address.

Server down 11/15/19 8:50 am

Currently, we have a physical server offline and powered off. We are working with our datacenter support team to get this server back online. The only Virtual Server that will affect end-users is the content server: https://learn.ncvps.org

Once we get this issue resolved, we will send a follow-up communication. Please do not submit tickets on this matter. Thank you for your patience as we reach a resolution.

Email Issue

We are experiencing issues sending help desk responses to the following email domains:
We strongly suggest student/parent use a school or Gmail account.

Need a Password Reset?

Please make sure you are logging in at the NCVPS Canvas login page: http://ncvps.instructure.com and not your local district's Canvas login page. This has solved the majority of password issues. If you still cannot log in after going to http://ncvps.instructure.com, please submit a help desk ticket and provide a screenshot of the entire page, including the error.